Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, when available.
Shipping Methods and Delivery Times
We use trusted shipping carriers to deliver orders.
Estimated delivery times are:
- United States: 3–5 business days
- Canada: 7–14 business days
- International orders: 7–21 business days
Delivery times are estimates and may vary depending on the destination, carrier delays, customs processing, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are displayed at checkout before payment is completed.
From time to time, we may offer free or discounted shipping as part of a promotion.
Tracking Your Order
When tracking is available, a tracking number will be sent to the email address provided during checkout.
Tracking information may take up to 48 hours to update after your order has been shipped.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered the fulfillment process.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact our customer support team.
For damaged items, you may be asked to provide photographs of the product and packaging so we can evaluate the issue.
We will work with the shipping carrier to investigate eligible claims. However, we are not responsible for delays caused by the carrier, customs authorities, weather, or other events outside our reasonable control.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
Customs processing may cause additional delivery delays.
Contact Us
For questions about shipping, delivery, or fulfillment, please contact us at:
support@tryverdaia.com
Please include your full name, order number, and the email address used when placing your order.